pkpok Responsible Gambling — Your safety is our priority
pkpok believes entertainment is at its best when enjoyed in a controlled and mindful way. Our tools and guidelines are here to keep you safe at all times.
Our Commitment
Responsible gambling at pkpok means ensuring a healthy and enjoyable gaming experience. We put the wellbeing of every member first.
Our Protection Tools
pkpok provides several practical tools to help you keep your gaming habits in check. These tools are completely free and can be activated at any time.
Set a Deposit Limit
You can set a maximum deposit limit on a daily, weekly, or monthly basis. Once a limit is set, it cannot be exceeded, keeping your budget protected.
Budget ControlTime-Out
Need a short break? You can temporarily suspend your account for any period from 24 hours up to 30 days. Your account reactivates automatically when the period ends.
Temporary BreakSelf-Exclusion
If you feel you need to stop playing, activate self-exclusion. This option is available from a minimum of 6 months up to permanent, and while active, access to your account is completely blocked.
Permanent ProtectionSet a Loss Limit
If your losses exceed a set amount, you will receive an automatic alert. Setting a daily or weekly loss limit significantly reduces the risk of overspending.
Loss ControlReality Check
During extended play sessions, pkpok automatically sends you a reminder showing how long you have been playing and a summary of your winnings or losses to help you stay aware.
Awareness24/7 support in Bengali
Our Bengali-speaking support team is always here for any issue. Chat with us directly via live chat or email us at [email protected].
Round-the-Clock Support21+ Age Limit Strictly Enforced
Only individuals aged 21 or above may open an account and play at pkpok. This is not a formality — it is our firm commitment to protecting minors.
An age verification process is followed at the time of registration. If suspicious activity is found on any account, we review it immediately and suspend the account if necessary.
If you have younger members in your household, you are advised to use password protection and parental control software on your devices.
Advice for Parents
Never share your pkpok login details with children.
Use parental control software on your devices to prevent minors from accessing gaming sites.
Have open conversations with your family about the risks of online gaming.
Warning Signs of Problem Gambling
The first step in responsible gambling is being honest with yourself about your habits. If you notice any of the signs below, it is time to be cautious and seek support.
Financial Warning Signs
- Betting or borrowing money beyond your means
- Repeatedly playing to try to win back lost money
- Spending money meant for bills or essential expenses on gambling
- Hiding the source of money from family or friends
Mental and Social Signs
- Feeling restless or irritable when not playing
- Lying about how much time or money you spend on gambling
- Prioritising gambling over family, friends, or work
- Repeatedly trying to stop but failing
If you notice any of the signs above in yourself, contact our support team right away. Seeking help is not a weakness — it takes courage.
Core Principles of Responsible Gambling
For a healthy gaming experience at pkpok, we recommend following a few simple guidelines. These principles will help keep your enjoyment lasting.
Play for entertainment
Gambling is primarily a form of entertainment. Enjoy it as such rather than viewing it as a source of income or a solution to financial problems.
Set your budget in advance
Decide on your budget before each gaming session and stick to it. Do not place extra bets trying to recover lost money.
Stick to a time limit
Decide in advance how long you will play each day. Take breaks instead of playing for long stretches, and spend time with family and friends.
Do not play under the influence
Avoid playing when under stress or while intoxicated. Your ability to make decisions is reduced in this state and the risk of losses increases.
Winning is never guaranteed
Winning is not certain in any game. Past results do not indicate future outcomes — do not fall for the idea of a foolproof strategy.
Ask for help, there is no shame in it
If you find it hard to stay in control, speak freely with the pkpok support team. We are always ready to help without judgment.
How to Get Support
If you are experiencing a gambling problem, do not face it alone. Our support team and the steps below can help you.
Talk to us directly in Bengali, 24 hours a day, 7 days a week.
[email protected] — write to us with the details.
Request an account closure via live chat or email.
Update your limits at any time from your account settings or through support.
Responsible Gambling — FAQs
Answers to frequently asked questions about responsible gambling are provided below.
Play responsibly,
win with enjoyment
Start today for a safe and enjoyable gaming experience at pkpok.
All our sections are waiting for you.