pkpok Privacy Policy
This policy provides a complete description of how your personal information is collected, stored, and kept secure on the pkpok platform.
Introduction and Scope
pkpok ("we", "our", "platform") provides a reliable online casino and sports betting service for users in Bangladesh. This Privacy Policy ("Policy") describes how we collect your personal information, the purposes for which we use it, and how we keep it secure on our website pkpok.lat.
By registering on the pkpok website or using our services, you are considered to have consented to the terms of this Privacy Policy. If you do not agree with any part of this Policy, please refrain from using our services.
This Policy is a supplement to our Terms and Conditions and both documents should be read together. Our services are intended for persons aged 21 and above only.
What Information We Collect
pkpok may collect the following types of information from you:
A. Information You Provide Directly
- Full name, date of birth, national identity card number (for age verification)
- Email address and mobile number
- Payment information related to bKash, Nagad, Rocket, or bank accounts
- Password and security questions set for account protection
- Copies of identity documents required for KYC (Know Your Customer) verification
B. Automatically Collected Information
- IP address, device type and operating system
- Browser type and language preference
- Website usage time, page visits, and session information
- Data collected through cookies and similar tracking technologies
- Transaction history, bet records, and gaming activity logs
Purpose of Using Your Information
pkpok uses the information collected from you for the following legitimate purposes:
- To create, manage, and verify your account identity
- To process deposits and withdrawals
- To ensure compliance with applicable laws and regulations (KYC / AML)
- To prevent fraud, money laundering, and other illegal activities
- To provide customer support, resolve complaints, and offer technical assistance
- To improve platform performance and measure user experience
- To apply responsible gaming policies and manage self-exclusion requests
- To provide relevant promotional offers and bonus information (subject to consent)
Sharing Information and Third Parties
pkpok does not sell your personal information. However, for the purpose of operating our services, information may be shared with the following parties in specific circumstances:
Payment Processors
Necessary information is shared with the relevant payment gateway providers to complete transactions via bKash, Nagad, Rocket, or bank transfer. These providers are governed by their own privacy policies.
Service Partners
We engage trusted third-party service providers for technology services, data analytics, security verification, and customer support. They may only use the information for the contracted purposes.
Legal Requirements
We may disclose necessary information in response to a court order, a lawful request from law enforcement, or any other legal obligation.
Information Security Measures
pkpok has adopted industry-standard technical and administrative measures to protect your personal information:
- SSL (Secure Socket Layer) encryption is used for all data transmission
- Stored sensitive information is kept secure with strong encryption algorithms
- Firewalls and intrusion detection systems are active to prevent unauthorized access
- Internal data access is restricted through strict role-based controls
- Regular system audits and monitoring are conducted to identify security risks
- Staff receive regular training on data protection
However, we cannot guarantee that any data transmission over the internet is completely secure. Therefore, it is your responsibility to keep your account password confidential and your own device secure.
Cookie Policy
The pkpok website uses cookies and similar tracking technologies. Cookies are small data files stored in your browser that make website visits more convenient.
Types of Cookies We Use
- Essential cookies: Required to maintain login sessions and ensure security
- Functionality cookies: Used to remember your language preference and personal settings
- Analytics cookies: Help analyze site usage patterns to improve our services
You can control or refuse cookies from your browser settings. However, disabling essential cookies may limit some functionality of the platform.
Data Retention Period
pkpok retains your personal information only for as long as necessary:
- While your account is active: all information is fully retained
- After account closure: transaction and identity information is retained for a specified period for legal obligations and fraud prevention
- Marketing data: remains active until you withdraw your consent
Once the retention period has passed, information is securely deleted or anonymized so that it is no longer identifiable.
Your Rights
As a pkpok user, you have the following rights over your own information:
- Right of access: You may request to know what information we hold about you
- Right to rectification: You may request correction of inaccurate or incomplete information
- Right to erasure: You may request deletion of your information in certain circumstances (subject to legal obligations)
- Right to restrict processing: You may request that processing of your information be restricted in certain circumstances
- Right to opt out of marketing: You may request to stop marketing communications at any time
To exercise these rights, contact us at: [email protected]
Protection of Minors
pkpok services are intended for persons aged 21 and above only. We do not knowingly collect personal information from minors.
An age verification process is carried out at the time of registration. If it comes to our attention that a minor has created an account, that account will be closed immediately and the associated information will be deleted.
If any information from a minor has been collected, please notify us immediately at: [email protected]
Policy Changes
pkpok may update this Privacy Policy from time to time. For any significant changes:
- The "Last Updated" date at the top of the policy will be changed
- Registered users will be notified of important changes via email
- Continuing to use the site after changes will be considered as consent to the new policy
We therefore recommend visiting this page regularly to stay informed about the latest version of the policy.
Contact Us
If you have any questions, concerns, or requests about this Privacy Policy, please contact us as follows:
- Email: [email protected]
- Live Chat: Available in Bengali 24 hours a day, 7 days a week
Your privacy is of the highest importance to us. pkpok is always committed to providing a safe and transparent gaming experience.
To learn more, please read our Terms and Conditions and Responsible Gaming page.